Seventy-three properties. Thirteen countries. One vision.
We helped Colt – a technology firm that provides world-class network and communications services to businesses – streamline 450 suppliers across 73 locations and 13 European nations. Removing country-by-country management to roll out Colt’s company strategy continent-wide, resulting in satisfied customers and staff alike, plus plenty of company savings besides.
Colt Technology Services Project summary
Colt Technology Services
- Start date
- December 2012
Colt first sought our expertise in 2009, to reorganise its London headquarters. Here started a collaboration across the Colt portfolio. Following a successful tender for services in Europe, we launched our bold scheme to standardise its myriad processes into one clear structure.
Gone were the ‘silos’ dotted across Europe with no fixed approach – leading to disjointed customer service – in their place, one centralised management team, providing reliable and high-end service, systems and procedures.
Alongside the added benefit to customers, breaking down national barriers allowed Colt to develop a unified, pan-European team – able to collaborate seamlessly and, in turn, strengthen the company’s brand identity and day-to-day efficiency.
The results spoke for themselves. Improved service, customer satisfaction, plus over 15% cost savings. While Colt’s empire still exists across Europe, this is now achieved by one single, simple and fully integrated workforce.
Points of note
More for lessOur innovative project saw Colt benefit from heightened customer service and satisfaction, along with upgraded service quality, reenergised staff and a reduction in costs. By uniting company with community, we revolutionised the firm’s operational approach – now providing much more, for far less.
Booming creative hubSince then, Colt has appointed us to help deliver their slick new London headquarters – a 65,000 square foot building in the capital’s booming creative hub, Shoreditch – an environmentally aware structure that will house up to 750 talented employees.
“We are delighted to have been appointed to deliver such a significant contract and look forward to further integration with Colt to help them improve services and reduce costs.”
“Macro are extremely flexible, they listen and adapt to our changing needs quickly. We can get straight to top of the management tree, when necessary.”