Operations

Managed services

When businesses prosper, it can often lead to an increase in suppliers in order to keep the business running. However keeping track of all these suppliers can cause inefficiencies and more time spent holding it all together. This is where Macro thrives. We build a service delivery model around the specific needs of our clients and better yet, we take total responsibility for cost and service quality giving you greater peace of mind.

Macro’s managed service offering encompasses all aspects of facilities management and back of house operations, from housekeeping to move management, catering to reprographics. Macro’s service delivery model is unique in the market place and is one that we are passionate about and stand firm upon. Flexibility and agility lie at the heart of Macro’s delivery model. We take on any project, no matter how big or small, and tailor a solution to each client’s needs.

Contact us

  • Mark Graham

    Managing Director Middle East, Macro
    Email
  • Ross Abbate

    Managing Director Europe, Macro
    Email

What we offer

What are the benefits?

We constantly challenge established working practices and apply our global experience to delivering better results for you. The results speak for themselves: cost efficiencies, service quality and improved user satisfaction. And, just the small matter of future asset values being protected, through proactive asset management.

Macro will select the right suppliers bespoke to each client, taking into account the size, location and scope of each contract.

Track record of savings

Working with Colt Technology, Macro took on the task of rolling out facilities management to 73 offices across 13 European countries. Over a period of five years, Macro was able to save Colt over 15% through considered facilities management.

For Citrix, a global virtualisation and networking provider, we were able to reduce costs by 20% through the rationalisation of their supply chain.

“Macro are extremely flexible, they listen and adapt to our changing needs quickly. We can get straight to top of the management tree, when necessary.”

why mace?

Our value

Our managed services professionals can help in the running of your facilities on an ongoing basis, leaving you to concentrate on your core business. Trying to organise this in-house can often create added pressure and distract you from the company’s objectives.

Clients using this service range from multi-national firms requiring seamless global facilities across borders, to small enterprises with just a couple of our highly qualified staff onsite. In each instance, and every project in between, we create bespoke services specifically for the client, ensuring that every project and process benefits from the right people and approach.

Principal contractor

We'll do it all for you.

The primary difference from the agent model is that the cost and contract risk is transferred to us. All service contracts reside with Macro and services are delivered through a mix of directly employed staff and carefully selected third party contractors. As a client you benefit from a fixed price and a single point of contact for all facilities management issues.

Managing agent

Agile and responsive, flexible and adaptable.

As a managing agent we take on the ‘intelligent client’ role, managing the facilities management supply chain on your behalf with the support of our 24/7 helpdesk and our cutting edge Computer Aided Facilities Management (CAFM) tools. The contracts for the individual facilities management services reside with you, although we can support you in the procurement process.