University College London Hospital NHS Foundation Trust (UCLH)

Supporting medical excellence in the heart of London

Since 2010 we have been working with UCLH to deliver a variety of critical improvement works across its diverse estate, ranging from listed Victorian to modern hospital accommodation. Our work has varied in complexity and size to support UCLH to deliver high quality care to more than 170,000 admitted patients and one million + outpatients a year.

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University College London Hospital NHS Foundation Trust (UCLH) Project summary


University College London Hospital

Services provided

Consult, Project and programme management, Construct, Contracting


Sectors, Healthcare


UK and Europe, UK - London and south-east England

Project timeline

Start date

Project story

Having enjoyed a long relationship with UCLH, we have been appointed to deliver project and programme management services on a wide range of projects as part of it’s capital programme and contribute to a wider healthcare strategy. 

Our commissions have included involvement in a variety of schemes at all stages of the project life cycle, from the development of business cases to the delivery of a number of construction and infrastructure projects varying in size and complexity.

Typical projects include acting as client representative for the expansion and reconfiguration of the Emergency Department project located in the PFI hospital, relocation of the Clinical Research Facility (CRF), decanting of the five storey Rosenheim building, and a range of projects at the Royal National Throat, Nose and Ear Hospital. More recently the Trust has appointed Mace to manage the delivery of two new and four refurbished neurology and complex spinal theatres at National Hospital for Neurology and Neurosurgery, and to construct a new state of the art centre for its renowned ear, nose, throat and dental services. 

In addition to project and programme delivery, we have worked with UCLH to support the improvement of systems and processes required to manage, monitor and report against the capital programme.

University College London Hospital, Warren Street Junction - Mace Group

Points of note

Developing new processes and procedures for best practice

Actively working with UCLH and its partners, we have supported the development of new systems and processes to provide an accurate picture of spend across the entire capital programme.

Supporting service delivery

We've conducted major infrastructure improvement works at the same time as balancing UCLH's need for fully functioning facilities. While refurbishing existing office accommodation to cater for clinical activity, our team project managed the decant of all CRF stakeholders into interim locations around the UCLH estate, in response to an urgent need to fast track the increased footprint of the Emergency Department. This ensured continuity of a vital service. 

Building on our relationship

For UCLH's state of the art Ear, Nose and Throat (ENT) treatment centre, Mace combined traditional craftsmanship with modern construction methods. The team developed a unique offsite hybrid façade mounting 160,000 handmade bricks on precast concrete frames. The result was a façade design that links the new building with its historic Bloomsbury surroundings, and factory production meant delivery in record time.  

Mace delivered the complex three year programme bringing the Royal National Throat Nose and Ear Hospital and Eastman Dental Hospital together under one roof as part of the Trust’s estate-wide strategy. The new ENT treatment centre is one of the biggest specialist centres in Europe and will carry out 200,000 appointments each year and focus on pioneering research.

Improving Emergency Department facilities

UCLH's Emergency Department now receives more than 130,000 visits each year, representing a doubling in attendances since opening in 2005. As client representative we have supported the management of this expansion in the PFI hospital, ensuring that disruption is minimised and services maintained throughout. 

A 10 phase scheme delivered around the live operational needs of the department, we have provided project management services since 2013 that has included assisting the business case compilation, management of the concept design for each phase and a client side management role during the delivery.

Creating a strategy for the future

The National Hospital for Neurology and Neurosurgery is the UK's largest dedicated neurological and neurosurgical hospital, providing comprehensive services for the diagnosis, treatment and care of all conditions that affect the brain, spinal cord, peripheral nervous system and muscles. In 2014, UCLH undertook a strategic review resulting in an investment case developed to increase the capacity of the hospital. The team is now project managing the delivery of a number of key schemes that deliver the overarching strategy. A key project work stream is the refurbishment of the hospital's four theatres, and creating an additional two to provide state of the art facilities to meet with UCLH's aspirations to be a leader in its field. Our ability is critical in managing relationships across the organisation spectrum, ensuring continuity of service capacity and capability throughout the construction process.

“We have been working with the Trust for a number of years and we’re very proud to have supported UCLH in its vision to deliver better treatment and care for patients. The new hospital offers world class integrated patient treatment facilities and will enable the hospital to carry out pioneering research.”

“The strong relationship we have built with the Trust means that we better understand its needs and can support its projects, stakeholders, clinicians and patients more effectively.”

“Since appointment on to our second generation framework Mace has been commissioned on a variety of schemes at all stages of the project lifecycle, from the development of investment cases to the implementation of construction projects varying in size and complexity. Mace has consistently provided sound professional advice to the Trust and always deliver despite significant challenges.”