Invesco partnership

The perfect partnership

Our facilities management team, Macro, has a relationship with Invesco that began over a decade ago and has grown into an award winning partnership.

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Invesco partnership Project summary

Client

Invesco

Services provided

Operations, Facilities management consultancy, Helpdesk services, Managed services

Sectors

Commercial, Offices, Corporate real estate

Locations

North America, UK and Europe, Middle East and North Africa

Project timeline

Start date
2005
Status
On going
Close

Project story

Since 2004 Macro has been providing facilities management services to Invesco. Now spanning their offices worldwide - from North America, across Europe and through to the Middle East - we have helped Invesco save money, work more flexibly, and improve its health and safety and environmental record.

We have delivered more effective management of Invesco’s supply chain; created flexibility in its operation; delivered cost reductions of over £8m; centralised its finance division; and improved performance in health and safety and sustainability. Additionally, we have helped Invesco to achieve a global standardisation of its processes and services.

We are delivering a year-on-year reduction in energy consumption and carbon emissions, with financial savings increasing as the costs of utilities rise. Thanks to these sustainability measures, Invesco has reduced carbon emissions over two years by 7%.

As Invesco’s strategic partner, we also manage sub-contractors and provide additional services such as fit out, office refurbishment, mechanical and engineering upgrades, infrastructure and major lease renewals.

It’s a relationship that keeps on growing.

Project stats

£8m cost avoidance generated during the contract
30% cut to the European budget through efficient procurement
7% reduction in carbon emissions over two years

Points of note

Growing into it

Macro was appointed in 2005 to head Invescos facilities management operation at its UK headquarters in Henley-on-Thames and its London office at Finsbury Square.

We initially provided facilities management, helpdesk services, mailroom, reprographics and front of house services. The remaining service components - security, catering, cleaning and mechanical, electrical and public health (MEP) services - were all tendered individually and reported directly back to Invesco. Due to the collaborative relationship developed over the first year, we expanded our role to include the management of all of the service provider contracts (managing agent status for catering).

Since 2005, we have increased our scope of services to also include project management and electronic document handling. We have also expanded to multiple other locations worldwide.

With an insight into Invescos global processes and service levels across all their locations, we standardised its integrated cross-border services for its global office portfolio and improved staff morale by creating shared objectives.

Award winning partnership

In 2011 we won the Partners Across Boarders Award at the EuroFM Awards, recognising excellence in delivering facilities management services to an organisation located in more than one European country.

“The ongoing partnership is truly mutually beneficial. If someone walks into any Invesco location where Mace works, we can help ensure a consistent Invesco level of service. Together, we are working to extract the best results from both our businesses on a global scale.”

“Mace and their facilities management team Macro are good people to work with. They care. They are flexible and passionate about what they do. The partnership is possible because Mace adapts to all its clients and works with us on what we want to achieve.”