Mark Holmes, Chief Operating Officer Consultancy
Mace Board

Mark Holmes

Chief Operating Officer for Consultancy

Group Board tenure: 21 years

Mark was one of the first employees to join Mace in 1992, to work as a project manager for the new global headquarters for British Airways.

He subsequently joined the Board in 1996 to kick start our consultancy business.

What roles have you had over your career at Mace?

From setting up our project management business in 1996, my role at Mace has been to establish and grow our consultancy business. In the early years it focused on the private sector and at that time we were working with 25% of the FTSE 100.

As the recession approached in the late 1990s, I established a business in the public sector, securing our most significant contract at that time, our 10 year outsourcing arrangement with Hertfordshire County Council.

The last 15 years has been about expanding our service offer into cost management and facilities management. Finally, I took on the remit of establishing a consultancy business in North America.

What can a new employee expect when they join Mace in terms of career development?

Firstly, when they join Mace they are going to join a business that has a very identifiable culture. It’s a culture that values our clients and our people and the way we behave above anything else.

Secondly, they are going to join a family of like-minded people who will be supportive in terms of helping them settle in.

Thirdly, they are going to be encouraged to have whatever career they want.

What is your proudest moment at Mace?
I will always be fond of my first job with Mace, British Airways new headquarters as it launched my career with Mace and I made so many friends that have continued throughout my career and I learnt so much. But for me I am most proud of the work I have done with HR and our people in terms of setting up a graduate programme and watching these young people grow in our business and the more recent work with Imperial College on our developing our future leaders' programme.
What is the secret behind Mace’s long-standing relationships with our clients, suppliers and partners?
Belief that it is the right thing to do and lots and lots of hard work. We now have systems and processes that support our CRM strategy, but it is relationships that stand the test of time. Finally, recognising that your reputation is only as good as your last project.
How have you seen the company develop during your time here?
Mace has definitely grown up as we have grown bigger over the last few decades, but that Mace culture and spirit that inspired the company’s creation is still at the heart of everything we do.
Where would you like to see Mace in five years’ time?
To be recognised as leaders in our field, for providing excellent customer service anywhere in the world and for looking after our people better than anyone else.
Mark Holmes, Chief Operating Officer Consultancy

“I am most proud of the work I have done with HR and our people in terms of setting up a graduate programme and watching these young people grow in our business.”