Chief Operating Officer for Consultancy
Group Board tenure: 23 years
Mark was one of the first employees to join Mace in 1992, to work as a project manager for the new global headquarters for British Airways.
He subsequently joined the Board in 1996 to kick start our consultancy business.
- What roles have you had over your career at Mace?
- What can a new employee expect when they join Mace in terms of career development?
- What is your proudest moment at Mace?
- I will always be fond of my first job with Mace, British Airways new headquarters as it launched my career with Mace and I made so many friends that have continued throughout my career and I learnt so much. But for me I am most proud of the work I have done with HR and our people in terms of setting up a graduate programme and watching these young people grow in our business and the more recent work with Imperial College on our developing our future leaders' programme.
- What is the secret behind Mace’s long-standing relationships with our clients, suppliers and partners?
- Belief that it is the right thing to do and lots and lots of hard work. We now have systems and processes that support our CRM strategy, but it is relationships that stand the test of time. Finally, recognising that your reputation is only as good as your last project.
- How have you seen the company develop during your time here?
- Mace has definitely grown up as we have grown bigger over the last few decades, but that Mace culture and spirit that inspired the company’s creation is still at the heart of everything we do.
- Where would you like to see Mace in five years’ time?
- To be recognised as leaders in our field, for providing excellent customer service anywhere in the world and for looking after our people better than anyone else.
“I am most proud of the work I have done with HR and our people in terms of setting up a graduate programme and watching these young people grow in our business.”