Experienced People

Stephen Taylor

Operations Director

Consultancy, North America

Having spent four years as our man on the ground in India, Stephen Taylor has now taken up the challenge to head up Mace's business in Chicago, where he'll be strengthening our existing relationships in the Midwest, growing new business and squeezing in a few games of golf when he can.

Tell us about your career. What brought you to Mace?

I started my career in project management in London, where I worked for ten years. I then moved to the US in 2003 and as a Project Management consultant worked on a wide variety of projects including the Nashville Symphony Hall, a jet engine test facility for Rolls Royce, a new 250,000 sf manufacturing facility for a Japanese auto parts maker and several hospitality projects.  Later I joined a new hotel group, NYLO Hotels and lead the construction programme of a brand new hospitality product across the US.

The global financial crisis saw me make a change in my life that led me to work in India. Throughout my career I've always worked as a project manager but on both sides of the coin - as the consultant, and as the developer, at different times.

About a year after I'd made the move to India, the country manager position at Mace came up after it won a significant contract in Mumbai. Because I already knew about the company from my time working in London in the 1990s, it was an easy decision to take the job. Now, four years later, I'm going back to the US to head up the Chicago office for Mace.
What do you enjoy most about your role?

I like the variety and different aspects of managing a business. When I first joined Mace, we had a small team in India of only about 14 people. As country manager I was doing everything from developing new business to resource management to settling expats in to the country. We have a great support team now, and the team itself has grown exponentially since then, so I'm focused a lot more on client management and business development.

Applying the operations and business development skills I've learned in India to the different market in the US, and managing operations in Chicago will be a fantastic challenge. I'm looking forward to strengthening and growing the business there.

What has been your proudest achievement at Mace?
I'm immensely proud of how much the business in India has grown these past four years. India is a tough market - patience and persistence are key, as is having a strong sense of cultural sensitivity. I feel that we made a huge contribution and I'm very pleased to have been part of that.
What do you see as the big trend for your specialism in the next five years?

In India I think that there will continue to be an increased international perspective on project delivery. The top clients are seeking international expertise and advice.

As for the US market I think the on-going advances in technology and the evolution of ‘workplace solutions’ will continue to modify the way people work and therefore the spaces they work in. The US market in the Midwest is also becoming more aware and open to advanced construction initiatives including environmental considerations, sustainability and lean construction techniques, for example.

What are you passionate about outside of work?
I'm a big sports fan. I follow the England cricket team very closely and my move back to the US means I can reinvigorate my passion for American football - I'm a Pittsburgh Steelers fan. Regular yoga keeps the old body moving and continuing my Japanese language studies keeps the brain lubricated (and frustrated!).

“Applying the skills I’ve learned in India to the different market in the US, and managing operations in Chicago will be a fantastic challenge.”