Senior Project Manager
Consultancy, North America
Stephen has worked in the construction industry across North America for nearly 20 years. Before joining Mace in 2015 he built diverse experience in various sectors for contractors and real estate developers. Now a part of Mace’s consultancy business, Stephen currently manages the account for client Roche Diagnostics in North America.
- How has your career progressed since joining Mace?
My career has progressed quickly over the last two years. I joined Mace as a construction manager on a Roche Diagnostics project in Indianapolis, this quickly transitioned into a project manager role on the same project and then expanded yet again to the management of the entire Roche North American account. I now manage direct reports and spearhead revenue growth alongside delivering the project.
- What do you enjoy most about your current role at Mace?
Being located onsite with the client. It helps with my new account management role, as I can see what their needs are in real time and show them how Mace can add value to the services we provide. I also enjoy the direct management responsibility I have with my current team, their experience levels are diverse and it challenges me to be a better manager as well as a mentor to help expand their knowledge base.
- What has been your proudest achievement at Mace?
I'm very proud of how we are setting up for the conclusion of our current project with Roche and preparing for a successful transition to client end users and facilities. We were able to evaluate the lessons learnt from a similar project with the client and are using Mace procedures to set a successful transition plan in place. The project team is focused on making the transition a success as it will be the last thing we touch. How we deliver this project will show the client how we want to be seen as a company, hopefully leaving the door open for future opportunities.
- What skills do you need to be good at your job?
I think one of the most critical skills for a project manager is keeping communication open between all parties. You are responsible for integrating stakeholders, evaluating risk and controlling project data all the time, and so your communication planning and style needs to constantly adapt. Asking questions and listening to your team is another critical aspect of project management, something which is often overlooked in my opinion.
- What do you see as the big trend for your specialism in the next five years?
I see the big trend over the next five years being the implementation of more project management offices (PMO) initiated by our clients. The globalised reach of our client base, technology advances in communication, and shorter duration of project lifecycles helps our clients to function as efficiently as possible throughout all phases of a project. Mace is well versed in rolling out specialised PMO strategies and I see this need becoming more valued.
- What are you passionate about outside of work?
I have enjoyed electronic dance music for over 20 years. This started long before EDM was mainstream and had massive concerts and before some of today’s DJs were even born.
- If you hadn’t got into this line of work what do you think you might be doing?
I would be in the design field, probably an architect. I have always liked the artistic side of design and working with structures - I see buildings as a piece of artwork.
“One of the most critical skills for a project manager is keeping communication open between all parties. You are responsible for integrating stakeholders, evaluating risk and controlling project data all the time, and so your communication planning and style needs to constantly adapt.”