Facilities management, UK
Pam Moscrop fell into facilities management (FM) and promptly fell in love with it too. She hasn't looked back since, having risen through the ranks at Mace, her experience has been invaluable and supports her daily in her role as portfolio director leading multiple account delivery teams across the European region.
- How did your career lead you to Mace?
I’d come over to the UK from South Africa and was working as a PA. The IT director at the company said: “Fancy running the building? We’ll give you all the training you need.” I jumped at the chance and fell in love with FM. I took on responsibility for hard and soft FM services for the company's ten buildings in the UK, everything from reception, security and cleaning, as well as mechanical and electrical services.
In 2012 I joined Macro where I’ve worked my way up to portfolio director, working with global brands across the UK and Europe.
- What opportunities have you had to progress your career at Macro?
When I first joined the company, I was managing the technical services for a multinational oil and gas company. It gave me the opportunity to learn more about hard services, such as heating and air-conditioning – the other side of FM.
Over the years, I’ve been able to progress within Macro. Before moving to my current role I worked with one of our global accounts – a bank operating across four continents. As operations director I supported them in the setup of FM provisions across their sites. Now I oversee multiple technology and retail client accounts across the UK and Europe, supporting our account delivery teams in the day to day management of the client facilities.
- What training have you had at Mace that has impact on your career?
- I was part of the first cohort of Mace’s Women of the Future programme. It wasn’t so much theoretical, more about self-awareness and positioning yourself to work in, what is a traditionally male-dominated environment. The programme allowed us to engage with and hear from successful women from different business sectors and learn how they faced and overcame challenges in their careers. I was able to draw from their experiences and adapt them to suit my own career.
- What advice would you give to someone looking to get into what you do?
- Most people don’t go to school thinking: “I want to go into facilities management”, most people morph into the profession. There are now university courses you can do, but I learnt on the job. My advice would be, when opportunities to get involved in FM come by, stick your hand up, put your head above the parapet and volunteer.
- What might someone be surprised to know about you?
- I do a lot of charity work to support the Royal Veterinary College and Bloodwise, which used to be Leukemia and Lymphoma Research. I've also run seven marathons, one 33 mile ultra-marathon, 30 half marathons, two skydives and a firewalk... so far.
- If you hadn’t got into this line of work what do you think you might be doing?
- I’m a very process and procedure driven person, so my alternative career would have probably been law or accounting.
“Now I oversee multiple technology and retail client accounts across UK and Europe, supporting our account delivery teams in the day to day management of the client facilities. ”