Regional Facilities Manager
Facilities management, UK
Karren Pattar has a real passion for facilities management (FM) and the process of setting up new accounts ready for operation gives her a real buzz. She has 15 years’ experience within FM, and currently oversees a number of European client sites in her role as UK and Switzerland hub manager.
- How did your career lead you to Macro?
I’ve always been in the FM arena, I’ve been in the industry for nearly 15 years now. I started out working in a role that involved a lot of high security and was quite clandestine, and my career progressed from there. I’ve since worked in transport - I really like the transport sector. Mobilising Heathrow’s Terminal 2 soft plus contract was a career highlight. I then moved into media, working for a well-known telecommunications company, before joining Macro last year.
I was advised to apply to Macro by a former colleague, and I have to say, what I was told about how well you are treated at the company is true. I think it’s because Macro is a smaller company compared to others in the FM industry. Here you’re a name, not just a number - you get more exposure in the business.
- What do you enjoy most about your current role at Macro?
I really like my job, I love FM. I’m extremely passionate about what I do - it gives me a huge buzz. When I joined the account that I’m currently aligned to, it was a recently mobilised contract and I had to set up the processes, reorganise, structure and familiarise the team with Macro procedures. It’s rewarding to be encouraged to use your initiative and experience so that you can make a real difference to the client.
- What advice do you give to your team?
Rule of thumb – if I was the paying customer, what would I expect? For me, the key thing is setting in sand what the client’s expectations are. Always put yourself in their shoes while working in financial perimeters.
My advice would be to keep two way communication lines open and treat the client and co-workers as you would like to be treated. It’s important to treat colleagues with integrity, I can’t do much without my team.
- What do you hope you will be doing in the next five to ten years?
I see my future in Macro. I want to move onwards and upwards. There are other accounts that I would like to work on - bigger accounts.
Next step would be an account manager role, leading the whole account as opposed to a number of sites or a hub. There's plenty of opportunity if you have the inclination to ‘just go for it’.
- What might someone be surprised to know about you?
I’m a petrol head. I’m currently learning to ride a motorbike. I have a new Ducatti scrambler in the garage waiting for me to pass my test. I go away with other Ducatti owners on holiday to Italy - the Tuscan hills are awesome on a bike.
“Because Macro is a smaller company compared to others in the FM industry, you’re a name, not just a number - you get more exposure in the business. ”