Facilities Management Consultant
Facilities Management, UK
For Julie, the secret of good facilities management (FM) is adopting a 'don't walk by' mentality. Throughout Julie’s career at Macro this ethos has seen her and her team continuously increase the value to their clients by questioning everything about how a building is functioning, never settling and being at the forefront of industry innovations.
- How did your career lead you to Macro?
I wanted to be a secretary when I left school and went to college to train but didn’t find it stimulating enough. Gradually I took on more responsibility because I kept saying: ‘That’s not being done – can I do it?’ Then the company I was working for moved and I was asked to organise the move and that started my facilities career.
My career progressed and I was working as an in-house facilities manager at a global finance and consulting company when my role was outsourced and transferred over to Mace’s facilities management business, Macro.
- How has your career progressed since joining Macro?
I’ve worked on several client accounts. In my 13 years within operations I’ve had seven different roles and now work in the FM Consultancy team.
I took all the training offered and obtained several FM related qualifications. Facilities management skills are transferable as we manage the client’s office environment for legislative compliance as well as providing tailored services to the individual companies.
- What skills do you need to be good at your job?
- 'Hard skills' like finance, understanding the purchase order process, budgeting and contracts. You also need a ‘don’t walk by’ attitude. If you see a piece of rubbish, don’t walk by, but don’t simply pick it up and put it in the bin either. Ask why the rubbish is there: is the bin in the wrong place, what can we do to improve the service?
- What advice would you give to someone looking to get into what you do?
- For the hard services side of FM you need to understand the technical side of how a building operates - the mechanical and electrical services. Those people tend to come through college training and apprenticeships. For the soft services, people can come from all walks of life. The important thing is to have a passion to improve. I try to provide a supportive, innovative service and become a trusted advisor to the client.
- What do you hope you will be doing in the next 5-10 years?
- I am enjoying working in FM consultancy. Clients require different services, from mobilisation, to compliance, to interim support, which keeps your skills fresh. However, I do enjoy running my own building and managing staff, so let’s see where Macro takes me.
- What might someone be surprised to know about you?
- I love to dance. Disco dancing, line dancing, Scottish country dancing, tap dancing, you name it. I may not be that good, but I love doing it.
- If you hadn’t got into this line of work what do you think you might be doing?
- Finance. I started work in accounts payable and really enjoyed being at the heart of the company.
“The important thing is to have passion to improve. I try to provide a supportive, innovative service and become a trusted advisor to the client.”