Jimmy Hanley, Operations Director, Consultancy
Mace People

Jimmy Hanley

Operations Director

Consultancy, North America

With a career that has spanned the globe, there a few people more qualified and experienced in property consultancy as Jimmy Hanley. Now operating a diverse PMO and project controls portfolio for relocation, consolidation and fit out projects across North America, his 20 years of knowledge and entrepreneurial approach has led to some of Mace’s most high-profile and long-standing client relationships.

How did you get into what you do?
After graduating with a degree in surveying I worked for four years on healthcare and university projects before joining Mace in 2008.

Since then, my career has been varied, both in terms of sector and geography. To name a few, I’ve worked in the energy sector in the UK, finance across Africa, and for the last three years I’ve specialised in workplace strategy and commercial fit out in North America.
Why Mace?

My time at Mace has been filled with opportunities and I can’t imagine I would have got as many anywhere else. The learning that I’ve taken from working across such a wide range of sectors and countries has helped me to bring something extra to each project and team. 

Mace has always had a spirit for doing things differently, leading the industry, continuously improving – it’s that culture that means we attract the best and get to work on some of the world’s most challenging and exciting projects.

What does service excellence mean to you?

Understanding your client, working collaboratively and transparently, and pro-actively seeking opportunities to add value and drive quality.

In the world of property consultancy, whether we’re working on ground-up construction projects or renovations you have to be flexible, able to mobilise quickly, accurately access risk and report efficiently.

How is workplace strategy likely to change over the next 5-10 years?

Generation Z is entering the workplace and they will have a big impact on culture as well as how a building is designed and functions. Some of our most progressive clients are already considering the changes they need to make to keep attracting, but also retaining, the best people. Work spaces are going to start transforming dramatically with new tech, inclusive designs and flexible layouts.

What has been your proudest achievement at Mace?

When we started working with a major financial client a few years back, we were one of five providers working across 700 national branches, but because of how we responded to their need for innovation to increase efficiency, we’re now their single provider. By redeveloping their workplace and retail strategy model we reduced their capital expenditure by 15%, reduced the speed to market by four weeks and overall schedules by 10 weeks, and we increased profitability by reducing closure time. It’s been a great journey for everyone involved.

What are you passionate about outside of work?

I love playing sport; I used to box competitively and still do it as a hobby. And I enjoy travel – given that I’ve lived in Sydney, Johannesburg, Nairobi, London, Manchester, Leeds and now New York, that’s probably not a surprise to anyone who knows me.

Jimmy Hanley, Operations Director, Consultancy

“Mace has always had a spirit for doing things differently, leading the industry, continuously improving...”