Experienced People

Bill Heath

Chairman of Macro Group and Managing Director of Macro International

Macro, MENA

Bill’s commitment to the world of facilities management (FM) has seen him develop 30 years' of specialist experience and be recognised as one of the UK’s leading FM experts. From launching Macro in the UK and internationally, Bill has led the FM arm of Mace to deliver an annual turnover of £93m in 2015. 
How did you get into what you do?
I graduated as a civil engineer and began working in construction, managing projects in the UK. After a short period I moved my career to the Middle East, then the Far East and then in 1992 I joined Xerox as a construction manager. It was there that I first came across Mace. 

In 2001 I joined a company to assist them in developing a strategy to grow their facilities management (FM) business and in late 2002 I joined Mace with three other colleagues and developed a business plan to create Macro, the FM arm of the business.

In 2008 I moved back to the Middle East to set up Macro International. I now wear two hats - managing director of Macro International and chairman and founder of Macro Group.

What do you enjoy most about your role at Mace?
The challenge of business life, working with like-minded people who are committed to doing things better day by day. My passion for FM never stops and I thoroughly enjoy seeing people take on greater responsibilities and growing their own careers within Macro. I'm a great believer in demonstrating to the wider business community that FM is much more than the routine activities like maintenance and cleaning.
What’s your proudest achievement at Mace?
All of it! Establishing Macro, building client relationships, working on some exciting projects and with many enthusiastic employees who have a positive attitude and great team spirit. Since we launched Macro we’ve gone from four to over 700 people, and Macro International has grown from two to 200 people. In the Middle East alone we now operate in the UAE, Egypt, Qatar, Saudi Arabia, Bahrain, Oman and Jordan. It’s the whole package that I’m proud of - the dedicated teams around me, the client relationships we’ve built (particularly the ones that span more than 10 years) and the awards we’ve received.
What advice would you give to someone looking to get into what you do?
I got into FM by default rather than design but I’ve never looked back. To be successful in business you need to work hard but have fun, take risks and opportunities, don’t be frightened to make decisions and above all deliver what you say you'll deliver.
If you hadn’t got into this line of work, what do you think you might be doing?
I like to think I’d be a professional golfer, earning lots of money hopefully! Maybe I’ll be doing that in five years once my handicap has improved, although I’m a self-confessed workaholic and can’t ever imagine leaving Macro or getting the golf handicap I want. 

“My passion for FM never stops and I thoroughly enjoy seeing people take on greater responsibilities and growing their own careers within Macro.”