Senior Quality Manager
From the tranquility of Greece to a bustling life in London, Angeliki moved to England and joined Mace in 2007. Working in the Assurance team, she helps to protect and grow Mace by designing systems and processes that help the business to meet internationally recognised standards.
- How did you get into what you do?
I grew up in Greece and after I completed a degree in business administration I moved to Kent in the UK where I completed my Masters in management science. Shortly after I worked for a Greek university as a specialist in procurement management in research.
Ten years ago I moved back to England to be with my partner (now my husband) when I heard through a friend that Mace was looking for someone who knew about management systems. I applied and got the job!
- What does your job involve?
Put simply, I safeguard the processes for what people should be doing (we call it the 'Mace Way'). I build systems that ensure the business meets different regulations and achieves ISO [International Organization for Standardization] standards. I also audit and report against them aiming for practical improvements.
My job has varied from setting up a management system for Como [the fit-out arm of Mace] to developing systems to help the business achieve an international accreditation, such as an environment certification, which give us opportunities to work with certain clients outside of the UK.
- What do you enjoy most about your current role at Mace?
- The sense of contribution I get towards helping the business grow. The work I do helps the Board in its decision-making and the project teams in their daily activities. Contributing to improving the business is very fulfilling. I get a huge sense of achievement from making the business more efficient and helping people undertake their roles in more effective ways.
- What skills do you need to be good at your job?
Firstly you must have a good understanding of the ISO 9001 standard. It’s a certified quality management system that means the company provides products and services that meet the needs of its clients. You also need to have good understanding of the sector, good communication skills, be patient (it may take months to see improvement through new systems) and have an inquisitive nature that means you constantly want to look for ways to improve.
- What do you hope you will be doing in the next 5-10 years?
I feel like the world is full of opportunities. I might like to become an associate director of assurance at Mace, or I could move into a different part of the business, such as training or consultancy. My skills and experience have given me a lot of options. Right now, I love what I do and wouldn’t want to move away from it, but it’s nice to think I could go off in a different direction at some point if I wanted to.
- What are you passionate about outside of work?
For the last few years I’ve been project managing the restoration of my grandfather’s barn in Greece to turn it into our family holiday home. Now that the structural work has been done and it’s watertight, I can get started on the fit out. Hopefully I’ll have it finished in the next year. I can’t wait to spend time there, looking out over the olive grove and forest beyond with a celebratory glass of wine.
“Contributing to improving the business is very fulfilling. I get a huge sense of achievement from making the business more efficient and helping people undertake their roles in more effective ways.”