Current Vacancies

Client Services Coordinator

Cheltenham, United Kingdom

  • Job number: 06309
  • Job field: Facilities Management
  • Job posted: 04/03/20
  • Job status: 06/04/20
  • Job schedule: Full-time
Mace Macro offers a complete facilities management service for companies anywhere in the world. Operating as a consultancy, managing agent or principal contractor, with a client base that includes global brands in over 40 countries.

The opportunity

Be a part of our facilities management business that oversees work for leading organisations across the public and private sectors around the world.

To manage and deliver the maintenance requirements for the properties located at the head office in Cheltenham.

To manage and support with all contact with clients, suppliers and internal staff within the headquarters environment.

To deliver excellent customer service to exceed the client’s expectations.

To work 40 hours per week 8:00 AM to 05:00 PM, Monday to Friday excluding lunch breaks.

Your responsibilities will include:
  • Daily management interface towards Stakeholders and customer to ensure SLA’s are met.
  • Managing and delivering all logged and requested tasks/jobs in conjunction with the Mace macro FM24 helpdesk.
  • Ensuring that any client or customer requirements, concerns or complaints are dealt with effectively and communicated accordingly.
  • Managing delivering reports, audits and compliance requests and execute office moves, minor projects and minor works.
  • Providing effective communication and reporting on all services and tasks to the client.
  • Managing supplier contracts, ensuring quality services, value for money and innovative service is provided.
  • Supporting the property team with the delivery of small project works, including moves and churn.
  • Supporting business continuity plans and actively participating in client’s BCP and disaster recovery plans.
  • Undertaking Macro contractual, compliance and technical audits to supplier services.
  • Customer satisfaction is to be maintained to the highest level by providing a high quality and proactive service.
  • Adhering to and promoting organisational values.
  • Checking and controlling all tickets with in SLA and providing feedback to requesters. Checking concept status monthly.
  • Communicating ideas for improving business processes with a positive and constructive attitude and for maintaining this attitude with others.
  • Supporting the Mace Macro FM team to close tickets in FM24 helpdesk on a regular basis.
  • Looking for new opportunities to improve processes, service levels and standards.
About you

You are digitally savvy, can build lasting client relationships. You will have a facilities management background and be hungry to grow your career and enjoy the opportunities Mace Macro have to offer.

Rewards and recognition

With Mace you will deepen your knowledge and skills, work with inspiring colleagues, influential clients and get to see the world.

We invest in our people and provide a strong benefits package including private medical insurance allowance and health and wellbeing commitment that includes volunteer day.

Apply now for a confidential discussion.

“Mace is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people to excel.”
  • Job number: 06309
  • Job field: Facilities Management
  • Job posted: 04/03/20
  • Job status: 06/04/20
  • Job schedule: Full-time


We are committed to health and safety, innovation and service excellence, being a responsible business and supporting the communities in which we work. Find out more.

Contact us

If you have a question about working at Mace you can contact our careers team. Get in touch.