Mace offers a complete facilities management service, from property consultancy to day-to-day operations, through a dedicated company: Macro. Every project benefits from our expertise, distinctive management approach and our consideration of the broader property implications for our clients: with Macro taking care of your facilities management needs, your company can focus on its core business.
Our global services include integrated facilities management, consultancy and our own FM24 help desk. In the MENA regions we also offer maintenance services and owner association management.
Integrated Facilities Management
As facilities managers, we know the asset is just the beginning. Our clients’ facilities are ultimately about the people and businesses within them. We embed ourselves in our clients’ organisation and ensure our service is integrated and aligned with their short and long-term strategic objectives.
All of our clients have specific needs dependent upon their business cycle – we can take account of these when designing and delivering an integrated solution. We can either act as a managing agent, taking on the ‘intelligent client’ role and manage the supply chain for you – or we can act as principal contractor, where we take on the cost and contract risk and you get to benefit from fixed price peace of mind.
Consultancy to optimise facilities performance
Whether we are finding efficiencies in a building’s systems, providing interim management of daily operations, or helping to accommodate more employees in less space, we are focused on gaining the best value for our clients. All of our services are designed to generate the best value through efficiency, cost savings and quality of service. Our approach is recognised too - Macro has been awarded the Facilities Management Consultancy of the Year Award in the Middle East, six years running.
FM24 Help Desk
Our own, award-winning, 24/7/365 Help Desk support service "FM24", ensures a problem shared is a problem quickly solved. We use a CAFM system (Computer Aided Facilities Management) to manage and maintain built property assets and to provide timely management and service performance information for clients to make informed decisions. FM24 ensures clients’ property portfolios operate at their full potential at all times, supporting their corporate and workplace performance throughout the day.
Maintenance Service Delivery
Maintaining the core functionality of your property is the bedrock of a successful performing enterprise or environment. Working as a partner to your business, our MEP and technical services team can function as either a multi-part or single service model. We provide services for home owners and tenants as well as commercial clients and mixed-used developments.
Owner Association Management
As an innovative facilities management partner, Macro now offers services to various types of jointly owned properties including residential, commercial and mixed-use owners’ associations in the Middle East and North Africa. Macro takes on the administration, technical and financial management on behalf of the owner association, assisting in its relationship with the service providers.