Ulster Bank Programme Delivery

Mace has built a reputation on this award-winning programme by providing exceptional standards of service, building excellent customer relationships, and delivering outstanding value to become the primary delivery partner for Ulster Bank Group Property. This has included managing a fast-paced modernisation roll-out programme for a retail banking network of more than 220 branches while implementing a major corporate re-branding programme, developing new corporate business centre buildings, constructing new cash centres, managing cash in transit programmes, and also carrying out major fit out works to Ulster Bank's head office in Dublin.

Mace's focus on detail and commitment to health, safety and environmental factors resulted in meeting a major project project milestone of over 500,000 work hours without a single reportable accident. The Mace team has been innovative in developing marshalling facilities for Ulster Bank (HUBS) for the speedy transfer of equipment and components to multiple projects. This has ensured that quality checks are made before goods and equipment arrive on site, minimising snags and defects while reducing supplier deliveries. Independent customer satisfaction surveys conducted in 2007 rated Mace's service at 99%.