DTZ helpdesk provision

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DTZ helpdesk provision

Statistics

Client:
DTZ

Sector:
Commercial

Businesses:
FM24
Macro

Service Carried Out:
Facilities Management

Office:
London

Information

Since 2001, Macro's helpdesk business fm24 has provided a service desk for the DTZ national estate. This service sees fm24 handle on average 100 per calls per day.

DTZ is a large scale property and real estate management firm, controlling around 900 properties throughout the UK.

Macro provides helpdesk services to the whole of DTZ's UK portfolio through its specialist 24 hour helpdesk business, fm24. This means that fm24 services a portfolio of over 650 commercial and retail properties for the real estate adviser. DTZ has recently renewed FM24's contract for a further three years.

Services:

  • Accepting reactive repair calls from DTZ's clients
  • Logging the service requirements onto DTZ's Touchpaper based database
  • Calling through emergency calls directly to the supply chain to ensure rapid response
  • Dealing with members of the public

Links

Client: DTZ
http://www.dtzresidential.co.uk/

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