Hertfordshire Property Services Outsourcing

The current scope of work encompasses some 400+ projects with a capital value of over £200 million making HCC Mace's 3rd largest client. Projects include work in education, adult and child care, fire and rescue, libraries and corporate property.

Mace's role within this partnership is principally the programme and project management, cost management, full design services, intelligent client function and CDM consultancy for capital projects over £100k. In order to deliver these projects to the best quality and within budget and time constraints Mace continues to have a huge impact on efficiency of the construction process and quality of HCC capital projects.

The commission is operated under a quality assured system, accredited by BSI. Mace's achievements at the Hertford Office are deep and far reaching and encompass the areas of:

• behavioural and cultural change to integrate TUPE transferred staff into the Mace culture
• industry leading KPI results
• creating and maintaining best in class ICT systems
• improved design solutions

Mace's continued involvement within the framework partnership has been meticulously scrutinised against KPI targets benchmarking our performance on customer satisfaction, health and safety, time and budget. Under the original framework agreement that expired in March 2008 Mace successfully delivered £200million of capital projects with industry leading KPI results providing year-on-year measurable improvements in delivery and customer satisfaction. The categorical success of the original partnership secured Mace's continued involvement extending their contract by another five years through to March 2012.

Mace is proven to continuously improve performance year on year whilst maintaining a high quality design.   We pride ourselves on attention to detail, both in our designs and the service to our clients in terms of the built form, visual use of materials, environmental considerations, accessibility, sustainability, modern methods of construction and value for money.