What Makes Us Different | Mace

What Makes Us Different

  • Mace people always go the extra mile for their clients.

Our differentiators define those aspects of our business that make us stand out from our competitors. Closely aligned with our core values, these brand attributes reflect what our clients tell us in person and through our ongoing customer survey programme.

Customer focus is at the core of our business

Every decision we make is rooted in what’s best for our clients. Working from within our clients’ organisations, we challenge the status quo, searching for a better way while also recognising that there is always more than one best way. At Mace, we support a fast-paced, agile company that thrives on change, and we employ people who work best under these circumstances. For this reason, our clients never receive an out-of-the-box solution, but instead get one flexible and scalable enough to retain control and visibility every step of the way.

Because we tie our success as a business directly with the success of our clients, we take on projects and systems we know we can deliver with absolute certainty and to the high level of quality our clients have come to expect. We achieve this by ensuring that the right people from our own organisation and across the supply chain are involved at every step. In our regular customer interviews, our clients repeatedly say they trust Mace to deliver—there is no better compliment.

We always go the extra mile—and always will

Mace was founded in response to a desire to find a better way of delivering for construction clients—openly, honestly, efficiently, and with an eye on always driving in value. Even as the company has grown into an international consultancy and construction firm, the original vision remains the same. We see ourselves as more than just consultants and construction experts. We are our clients’ partners in the truest sense, and as a result, our role is to challenge conventional thinking, bring ideas to the table, and never stop looking for ways to be smarter, leaner, more affordable, faster.

We employ people who have knowledge and experience, but at Mace it’s about so much more than that. Our people share a work ethic that dictates that something worth doing is worth doing well; an enthusiasm that means nothing is ever too much trouble; and a willingness to get their hands dirty. In return, our employees stay with us because of an entrepreneurial work environment and a corporate commitment to expose our employees to as much opportunity possible.

The integration of our services across the property lifecycle enables a stronger product

We believe strongly in our way of working. So strongly, in fact, that we weren’t satisfied to simply offer a fraction of the services required to deliver a building. Because we are committed to always going the extra mile for our clients, it only seemed natural for us to develop our own full range of services in-house, ensuring smarter solutions to their property challenges. In doing so, we have learned that each informs the rest. Our collaborative and agile culture pushes us to constantly share knowledge and consult our colleagues. The result is smarter property solutions, which draw their strength from insights and experience informed by the entire property lifecycle.

Besides, delivery and strategy should go hand in hand. We have a construction side to our business, and a consultancy side. Our projects are stronger because we don’t hand off ideas we’re not sure can be implemented, and we don’t deliver projects that we don’t think are rooted in sound strategy.

We are an international company operating seamlessly across borders.

Mace provides its full range of services across sectors throughout the UK and in more than 50 countries worldwide. Whether we are working for multi-national or local clients, we deliver the same singular Mace quality of service and delivery from all of our many regional locations. Driven by our desire to support our clients in new geographies, we have found that our dedication to delivering better projects resonates in many developed and emerging markets around the world. We are proud to have helped establish international industry best practice and to have created safe, uplifting places in communities where people live, work and play.

Working internationally has also helped us to hone our understanding of the universal ingredients that make a great place. Working on the ground  in international locations, grappling with foreign infrastructure and sitting in foreign boardrooms, improves our ability to be culturally sensitive and deliver solutions that are right for our clients and the communities.

We grow intelligently to create long-term opportunity for our employees, clients and communities.

A key part of our commitment to finding a better way is the ongoing sustainable growth of our company. By remaining strong and diverse, we have been able to attract and retain the best people in the business, get involved in some of the world’s most iconic buildings and work with some of the world’s most influential clients. We also make sustainability of the world around us a major priority, ensuring that our work protects the needs of future generations. At the same time, we recognise that doing so is not just about energy efficient light bulbs and recycled materials. We consider sustainability to be something that starts from within. We build a strong and flourishing business that cares for its employees and enables them to deliver work that leaves a strong and positive legacy.

We approach our work in the same way as our business—we strive to create opportunity. Far more than just buildings, we see property in terms of its larger context, whether we are regenerating forgotten parts of the city or reviving local communities. On every project we do, we consider possibilities like community involvement and social inclusion, and strive to create places that invoke local pride.